Mobile & On-board Technical Delivery Project Manager

Within our Digital Technology Department, the Mobile & On-board Technical Delivery Project Manager is responsible for managing all technological aspects related to specific streams/projects as part of the

MSC for Me, our industry-first cross-channel digital tech. platform designed to enhance the guest’s experience across the entire customer journey.

This key position collaborates with a technology team consisting of several internal resources and a large pool of external consultants and is responsible for the overall management of the assigned project (including change requests/enhancements analysis, design and development, systems operations, monitoring, maintenance, incident management, continuous improvement, etc.).

This role involves working on a broad and diverse scope and innovative technologies, covering both pre-boarding and onboarding phases. It is an excellent opportunity to join a dynamic team and to participate actively in the operation and evolution of the

MSC for Me.

Responsibilities:

1. Lead and manage end-to-end streams/projects, ensuring successful delivery of technology initiatives within budget, scope, and timeline;
2. Manage demand: interact with business owners to identify and satisfy their needs and priorities, translating functional requirements into technical requirements;
3. Conduct preliminary feasibility analyses, provide guidance during the identification of the best solution architectures;
4. Create and regularly update comprehensive project plans, proactively identify and mitigate project risks, issues, and dependencies; monitor project progress and provide regular status updates and reports to the manager;
5. Interact with other company departments and build strong relationships with teams and internal/external stakeholders to enable effective dialogue exchange.

Minimum Requirements:

• Master/Bachelor’s Degree in Computer Science or IT Engineering.
• Fluent in English and Italian; any other language is an advantage;
• Solid experience, at least 10 years of technical project management/digital transformation, in complex enterprise environments is mandatory;
• Specific experience in web, mobile, and integration architectures with a proven track record of success. Former experience in technical development, either back-end or front-end is an advantage with expertise in Flutter/React Native technologies and Adobe CMS a strong advantage;
• Expertise in modern software delivery models and processes (i.e., Agile, DevOps); Knowledge of the Atlassian suite – Jira, and Confluence;
• Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy;
• Working understanding of both cloud and on-premise environments and associated technologies;
• Real team-player with excellent communication and collaboration skills, comfortable in dealing with colleagues and partners with different roles and backgrounds;
• Availability to travel, up to 20% on an annual basis (mainly on-board ships and in Geneva offices);
• The role is based in MSC Crociere SPA Naples office, with hybrid work (max. 2 days on a weekly basis).

VISA REQUIREMENTS:

Right to work in Italy.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa, and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf.