MINOR WORKS & MAINTENANCE MANAGER

MISSION

The Minor Works & Maintenance Manager manages and administers the maintenance operations to upkeep the architectural and engineering conditions for Louis Vuitton Italian network to ensure a high level of client experience and sales growth whilst developing relationships with/and empowering Store Management Teams.

Partner with Retail Development Director on evaluating stores and communicating Minor works and Maintenance expense needs (CAPEX and OPEX) to support the business; leading Store Planning projects in partnership with EMEA team.

MAIN RESPONSIBILITIES

• Maintenance management supporting ongoing needs for the network: Retail & Head Office.
• Manage scheduling, coordinating, negotiating, quality control of HVAC, cleaning, elevator inspections, general repairs.
• Prioritizes and addresses urgent maintenance needs of the network and prepare the tenders for maintenance and cleaning together with the Minor Works & Maintenance Coordinator.
• Travel to locations as required to uphold standards and perform Maintenance audit and evaluation of local vendors.
• Tracks and analyzes budgets and makes recommendations for action.
• Liaise with EMEA to implement Store Planning projects (new layout, store openings, new furniture…).
• Engages/Coaches Operations on store condition & roles/responsibilities.
• Responsible for facility and maintenance activities of specific stores and Head Office.
• Manage and develop the Minor Works & Maintenance Coordinator.

SKILLS AND ABILITIES REQUIRED

• Technical understanding of retail environment maintenance.
• Analytical skills reporting for store maintenance activity and budgets.
• Exceptional communication with internal stakeholders and external vendors.
• Strong prioritization skills.
• Project management skills with excellent attention to detail.
• Ability to operate with autonomy, problem-solving strengths, and teamwork ethics.
• Available to travel.
• Good level skills with Microsoft Office applications and AutoCAD.

REQUIREMENTS

• Bachelor’s degree in Facilities Management, Architecture or Engineering field.
• 5 years relevant experience in applicable luxury retail store operations and/or maintenance function.
• Experience with vendor management, negotiating prices and defining tenders.
• Understanding of quality means and materials in construction and millwork for luxury retail.
• Experience cultivating relationships with internal and external stakeholders.