Middle Office - Underwriting Assistant Property & Casualty

Job Description - Middle Office - Underwriting Assistant Property & Casualty (AXA11247D20240926)

Middle Office - Underwriting Assistant Property & Casualty

Within the Operations department of AXA XL Italy, you will join the Middle Office team that aims to provide a high-quality service for our clients, activating and managing insurance contracts lifecycle on complex risks. Providing efficient administrative services, you will deal with brokers and clients of large companies, within an international dimension with the aim of solving contractual situations and every need of our customers at national and international level.

You will have the opportunity to relate to all insurance departments from Underwriters, Finance and Claims, also communicating with our colleagues in other countries to activate insurance programs abroad.

What will your essential responsibilities include?

1. Ensure that administrative processes related to the complete policy lifecycle are efficiently managed from A to Z, with a high level of quality service to internal and external stakeholders.
2. Check the conditions of acceptance of the customer's request, interacting with external subjects (brokers) and internal subjects (underwriters, network partners).
3. Be the point of reference for external and internal subjects, as well as colleagues abroad for the management of international customers.
4. Monitor, plan and issue contractual documents, coordinating with your supervisor, your team and internal and external subjects of the Company.
5. Manage and monitor the evolution of performance through the data provided by company systems, in terms of quality, speed and customer needs.

This position reports to Operations Team Leader, Italy.

We are looking for someone who has these qualifications and skills:

1. Knowledge of insurance policy forms (Property and Casualty), operating systems, rating, coding, and policy administration.
2. Knowledge of insurance processes and regulatory system.
3. Customer centricity: place the customer at the center of all decisions and actions. Use empathic listening and formulate customized advice and solutions. Understand and anticipate customer needs and behaviors.
4. Able to work under his/her own initiative and manage priorities to meet tight deadlines.
5. Communicate and work in Italian and English.
6. Work in team with people with different skills, expertise, from different places and cultures to achieve collective goals.
7. Adapt quickly to changes, show appetite for the unknown, learn in all circumstances.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.

AXA XL is an Equal Opportunity Employer.

Location

IT-IT-Lombardy

Work Locations

IT Milan Corso Como 17 Corso Como 17 2 Lombardy 20154

Schedule

Full-time

Job Type

Standard