Lounge Consultant (based in Florence) Korean Speaker

Social network you want to login/join with:

Lounge Consultant (based in Florence) Korean Speaker, Firenze

Client: Global Blue

Location: Florence

Job Category: Other

EU work permit required: Yes

Job Reference: 630557532273351065633710

Job Views: 2

Posted: 30.03.2025

Expiry Date: 14.05.2025

Job Description:

Nature and aim of the position

As an ambassador of GB Lounge added value services, the holder of the position is responsible for welcoming and engaging travellers, reaching exceptional standards of customer care excellence, and providing a unique and exclusive customer experience. He/she provides a consistent and exceptional standard of customer service in keeping with the spirit of quality and excellence of Global Blue.

In addition, he/she will also refund (cash & non-cash) Global Blue Tax Free Cheques and assist travellers within the range of customs clearance.

Main duties and responsibilities

Customer care

• Provide consistent and exceptional standard of customer service;
• Go the “extra mile” to guarantee excellent customer experience to VIP customers;
• Provide a warm welcome to the guests and lead them to their seats;
• Provide full assistance: explain procedures, be proactive in answering questions, anticipate needs;
• Mitigate conflicts with travellers, contributing to the best customer satisfaction.

Background and Education

• Retail or service industry experience;
• Fluent in English (written & spoken), Italian;
• Fluent in one more language such as Chinese/Korean (written & spoken) or Arabic;
• Experience in cash handling;
• Excellent interpersonal and communication skills, service orientation, passion, and motivation for engagement of Globe Shoppers;
• Ability to communicate and inspire;
• Great customer service skills, problem-solving, and business sense;
• Willing to work shifts;

Commercial

• Deliver quality and consistent service by identifying customers’ needs and working on client relationships and promotional services;
• Approach globe shoppers to understand their potential interests and needs, retaining customer loyalty by giving appropriate and personalized advice on GB Merchant’s products;
• Be creative in proposing visits to the GB Merchant’s stores;
• Contribute to the development of our business by identifying opportunities and being proactive; achieve Business Project goals while raising GB awareness;
• Focus on results to fulfil Merchant’s expectations and pursue targets.

Refund

• Refund Global Blue Tax Free Cheques in compliance with the appropriate country rules or guidelines given by Global Blue;
• Perform the refund in the most correct and satisfactory way (quickly and precisely); manage money handling and cash responsibility;
• Support tourists by providing relevant information.

Reporting and collaboration

• Line Manager: Marketing
• Business Support: Refund Organization

Specific skills and competencies

• Flexible and proactive;
• Good organizational skills and ability to work independently after receiving guidelines;
• Good knowledge of MS Office products;
• Dynamic, creative, and keen to participate and enjoy teamwork.