Liquor Store Associate

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Liquor Store Associate

Job Purpose

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions, and a friendly atmosphere.

Essential Responsibilities

1. Compliance (50%)
   • Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
   • Deny sale of alcohol or tobacco to underage or intoxicated customers.
2. Customer Excellence (25%)
   • Provides continuous attention to customers' needs.
   • Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
   • Offers product suggestions to customers when appropriate.
3. Operational Excellence (25%)
   • Stocks and rotates department products to ensure freshness and date control.
   • Restocks and uses supply items efficiently to eliminate waste and to maintain the lowest supply cost.
   • Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
   • Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education: High School / GED

Preferred Education: High School / GED Diploma

Language Requirements: English (preferred: English and Spanish)

Relevant Experience: 0 - 3 yrs minimum; No Supervisory Experience

Knowledge, Skills & Abilities Required:

• Must be at least 21 years of age.
• TIPS Training required prior to position start date.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast-paced and busy environment.

Environmental Factors:

Retail - General Heavy: Physical Demands include standing or walking on various types of flooring, utilizing manual dexterity, talking, seeing, hearing, smelling, and performing repetitive movements with both hands and/or both feet. The employee may be required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft. Working Conditions may include exposure to indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors may include working on slippery or cluttered floors, working with hazardous equipment, and exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes, and sprays.

Travel Percent & Overnight: None

Shift(s): Not specified

Addendum:

Required Certifications & Trainings: Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.