Kappa - Customer Service and Sales Intern

About us

Basic Net Group

Basic Net is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa, Robe di Kappa, Jesus Jeans, Superga, K-Way, Sebago, Briko and Sabelt. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.

More at www.basic.net

Kappa

Kappa is a sportswear brand that caters to active and dynamic individuals who require technical and functional clothing with a modern, engaging, and colorful style while practicing sports. Kappa collections offer sports footwear and accessories that ensure optimal performance.

More at www.kappa.com

Who we are looking for

The resource will support end-to-end management of customer orders. He/She will also help manage post-sales returns and claims and relations with various business departments.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or Bachelor's Degree
• Excellent knowledge of Italian and English language (both written and verbal). Knowledge of French will be considered a plus
• Knowledge of Suite Office (especially Excel) and computer applications for business use (e-mail, internet browser).
• A previous experience in Customer Service or similar duties will be positively valued

Key responsibilities

• Inserting orders and returns on the business system
• Customer data entry
• Supervising and monitoring shipments
• Checking and processing customer orders
• Customer claims management
• Support to Sales Managers on operational activities (order entry, back office with agents/customers)
• Customer service abroad, growing on the K4TM flow

Why join us

Onboarding

You will learn about our business model and business processes with the opportunity to get up close and personal with how our stores work.

Continuous Training

You'll have the opportunity to develop role skills through specific individual or group training courses.

Benefits

You will benefit from discounts on our products.

You will have promotions to participate in sports and cultural activities and free access to our Basic Gym.

You will be able to ship and pick up your personal packages at the company's premises.

• You will be able to take advantage of flexible work hours in and out.

Basic Net is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, Basic Net offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.

Skills

• English (Required)