Junior Customer Service Specialist - Export

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Junior Customer Service Specialist - Export

Date: Mar 24, 2025

Location: Milano, IT

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your Role:

At Satisloh, part of EssilorLuxottica, we are looking for a dynamic and flexible Customer Service Specialist with an international mindset to join our team in Settimo Milanese (MI).

The ideal candidate will have strong organizational skills, a problem-solving attitude, and the ability to work in a team-oriented environment.

1. Manage quotations, order processing, and shipment coordination
2. Handle international export procedures and ensure compliance with regulations
3. Monitor order processing and deadlines up to the creation of the invoice and transport/export documentation
4. Maintain direct contact with freight forwarders and logistics providers
5. Ensure smooth communication between internal departments and external partners
6. Flexibility to handle new tasks

Main Requirements:

1. Commercial Technical Institute Diploma/Bachelor's degree
2. Fluency in English and at least one other European language (spoken and written)
3. Previous experience of at least 2 years in a sales or customer service department with good knowledge of export operations
4. Strong problem-solving skills, adaptability, and teamwork mindset
5. Open-minded and internationally oriented
6. Ability to operate in a dynamic and constantly changing work environment
7. Knowledge of the main IT and management tools (preferably SAP)

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.