Junior Customer Service Specialist - a|x

Giorgio Armani S.p.A.
The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and purpose of the job
Within the Sales Department of our Armani Exchange brand, you will join the Customer Service Team, providing our clients with efficient, tailor-made support and promoting a customer-centric approach. As part of an international company, you will collaborate with different countries and markets, enhancing your commercial skills and using both Italian and English.

Responsibilities

• Act as the main point of contact for key clients, providing efficient assistance, especially in handling returns and merchandise exchanges.
• Collaborate with the Finance and Logistics departments to ensure payment terms and shipping deadlines are met.
• Work closely with sales teams to ensure optimal client management.
• Manage the order entry system: monitor your client portfolio and generate orders for the production company.
• Verify price lists, sales agreements, discounts, returns, and commissions.
• Prepare reports and share them with your manager.
• Support sales agents by sending samples and sales guidelines.

Requirements
Must have skills

• One year of experience in similar roles.
• Fluent knowledge of English and Italian (both written and spoken).
• Knowledge of Excel.
• Good communication and commercial skills.

Nice to have skills

• Knowledge of SAP.
• Fluency in any additional language is a plus.
• Degree in Languages.

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