Italy E-commerce Specialist

We’re looking for an E-Commerce Specialist to support our Italy BU in achieving sales targets in the E-Commerce channel.
This role involves supporting management in developing online business plans and customer relationship strategies, analyzing channel performance data, and assisting in corrective actions if needed. Additionally, the role ensures product delivery meets service levels and helps define an optimal omnichannel experience with customers.

Responsibilities:

• Perform all the activities that allow to reach the sales targets within the E-Commerce channel
• Support management in the creation of online business plans with customers in order to achieve channel sales targets
• Support management in the realization and execution of customer relationship management strategies
• Collect and analyze data related to E-Commerce channel performance and supports management to implement corrective actions if necessary
• Be aware of market trends and consumer behavior in order to support management in the identification of new opportunities for growth
• Be responsible for product delivery ensuring the defined services levels
• Support management and the broader Sales Department in the definition and elaboration of an optimal omnichannel experience with customers

Qualifications:

• You have proven experience in developing and executing sales strategies that drive growth and align with business goals
• You have a degree in Economics or Management Engineering
• You’ll be fluent in Italian and English
• You are confident with Excel and Microsoft Suite-related tools
• You have a strong understanding of market dynamics and customer needs, using insights to optimize sales channels and improve performance
• You are skilled in analyzing data to understand past performance, identify trends, and predict future demand

Benefits:

• Comprehensive welfare package including short working week during summer months
• Hybrid working policy (10 days a month remote working)
• Company canteen
• Access to our corporate gym
• A fast paced and dynamic international context

What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview
• If you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panel
• In some cases, you may be required to show us your skills via technical challenge.

Who we are:
Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.
Every day we operate in all sectors of the coffee industry, offering our products through every channel and positioning our brands as a high-quality blend.
We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity.

Awakening a better world every morning: the commitment we make every single day.