Italian Speaking Luxury Brand Customer Consultant - Athens

The House of Mercier is delighted to announce an opening for an Italian Speaking Luxury Brand Customer Consultant based in Athens. This position is perfect for individuals who are committed to providing exceptional customer service and possess a passion for luxury brands.

In this crucial role, you will be the face of our brand, engaging directly with clients, understanding their aspirations, and offering personalized recommendations that enhance their shopping experience.

If you thrive in a luxury environment and have a strong client-focused approach, we would love to hear from you!

Responsibilities

1. Provide unparalleled customer service in Italian, assisting clients with inquiries and personalized recommendations.
2. Establish and nurture strong relationships with customers, ensuring satisfaction and fostering brand loyalty.
3. Guide customers through the luxury shopping experience, communicating product features and stories effectively.
4. Address customer inquiries and feedback promptly, resolving issues to ensure a seamless experience.
5. Collaborate with team members to meet sales targets and elevate the overall customer experience.
6. Stay informed about the latest trends in luxury products and brand offerings to provide knowledgeable assistance.
7. Assist with visual merchandising and inventory management to maintain an inviting showroom environment.

Requirements

1. Fluency in Italian, with strong verbal and written communication skills.
2. Proficiency in English; knowledge of additional languages is a plus.
3. Previous experience in luxury retail, customer service, or similar fields is highly desirable.
4. Excellent interpersonal skills with the ability to connect with a diverse clientele.
5. A genuine passion for luxury brands and a clear understanding of customer expectations in a high-end retail environment.
6. Strong problem-solving abilities and a commitment to achieving customer satisfaction.
7. Ability to work effectively in a dynamic team-oriented environment.

Benefits

1. Private Health Insurance
2. Training & Development
3. Performance Bonus
4. Fully Paid Relocation Package (flight, transfer, and hotel)
5. Good monthly Salary
6. 2 Extra Salaries Per Year
7. And More....