Italian Speaking Customer Care Specialist - Remote in Greece

Italian Speaking Customer Care Specialist - Remote in Greece

The House of Mercier is excited to offer a remote opportunity for an Italian Speaking Customer Care Specialist based in Greece. In this role, you will provide outstanding customer support to our Italian-speaking clients, representing a prestigious luxury jewelry brand.

If you are fluent in Italian, passionate about delivering exceptional customer experiences, and thrive in a remote work environment, we encourage you to apply!

Main Responsibilities

• Provide exemplary customer service to Italian-speaking clients via phone, email, and chat.
• Respond to inquiries regarding products, order statuses, and company policies with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to enhance satisfaction.
• Document customer interactions and ensure accurate records are maintained.
• Share product knowledge and assist customers in making informed purchasing decisions.
• Work collaboratively with other teams to improve service delivery based on customer feedback.
• Foster strong relationships with clients through attentive and personalized customer care.

Requirements

• Fluency in Italian (both written and spoken) is required; proficiency in English is also preferred.
• Previous experience in customer service or support, especially within a luxury retail or jewelry environment, is an advantage.
• Outstanding communication skills and a friendly, customer-focused attitude.
• Ability to handle multiple inquiries and resolve issues efficiently in a fast-paced environment.
• Prior experience with customer relationship management (CRM) systems is a plus.
• Strong organizational skills with attention to detail.
• A genuine interest in luxury jewelry and an understanding of the luxury market is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Transportation Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Fully paid relocation package (flight, transfer, and hotel)