IT CRM B2C Lead

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

The IT CRM B2C Lead is responsible for ensuring the effectiveness of the solutions we develop for our clients. The ideal candidate will collaborate closely with external agencies and our client stakeholders to comprehend, formulate, and implement the appropriate decisions across all aspects of a solution.

RESPONSIBILITIES

1. Analyze and comprehend business requirements thoroughly
2. Collaborate with our clients to define solutions for their requirements
3. Engage with the team to understand and facilitate the resolution of CRM-related issues
4. Assist the developer team in implementing minor features
5. Provide regular updates to the IT Manager for internal project monitoring
6. Support external agencies on technical aspects related to the CRM

KNOWLEDGE & SKILLS

1. Proficient in programming with C# .NET, React, and SQL
2. Experience with Microsoft Dynamics 365 CRM
3. Skilled in developing plugins and custom APIs
4. Capable of developing console applications and REST/SOAP web services
5. Proficient in developing SSIS packages (dtsx)
6. Experienced in creating Azure Data Factory pipelines
7. Familiar with Azure components such as Service Bus, Azure Functions, App Registration, and App Service
8. Knowledgeable in Azure DevOps, Git, Bitbucket, Jenkins, Jira, and Bicep
9. Familiarity with Azure Synapse Link
10. Experienced in using Power BI and Qlik Sense