IT Business Process Owner

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• Represent business needs from an IT perspective during requirements preparation and validation.
• Ensure tool designs align with business vision, processes, and operations.
• Lead the assigned IT Process Area, making process-related decisions in collaboration with the BA Operations Team.
• Validate that IT solutions meet key business drivers.
• Collaborate with SGS IT Business Analysts to clarify and communicate requirements.
• Support program development, including all relevant interfaces.

Key Responsibilities

• Scope Definition: Serve as the main liaison between business and IT, translating operational processes into detailed User Stories.
• Process & Operations: Build and validate requirements with stakeholders, ensure traceability from definition through to testing, and participate in design workshops.
• Design: Provide input during design workshops, ensure solutions meet end-user needs, and maintain compliance with business requirements.
• Testing: Develop test cases and scenarios, coordinate User Acceptance Testing (UAT), and consolidate feedback for continuous improvement.
• Go-Live & Support: Prepare eLearning materials, create user manuals, promote system adoption, and support change management initiatives.

Reporting Line:
Reports to Gabriella Lencz, IT Manager (Budapest)

Qualifications

Profile Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years’ experience in business process management or a similar role.
• Proven leadership experience in IT process areas with cross-functional team collaboration.
• Background in Certification Operations within Business Assurance.
• Strong expertise in requirement gathering, validation, and business process compliance.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities with a creative mindset.
• Proficiency in creating detailed User Stories and translating business needs into IT requirements.
• Experience in test case creation and UAT coordination.
• Knowledge of change management principles and best practices.
• Leadership: Ability to guide and empower cross-functional teams.
• Collaboration: Strong stakeholder management and alignment skills.
• Attention to Detail: Precision in requirement validation and process design.
• Adaptability: Capacity to manage multiple priorities in a dynamic environment.
• Technical Acumen: Solid understanding of IT processes with the ability to contribute to design and development.
• Resilience: Ability to thrive in fast-paced, evolving settings.