IT Agent - Technician

As an IT agent, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Agent will perform the following tasks to the highest standards:

• Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages.
• Record all issues that arise and advise the IT Manager of any issues that need further attention.
• Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements.

What are we looking for?

• Previous IT experience, preferably in the hotel, leisure, and/or service sector.
• Experience of all Microsoft systems.
• Experience of hotel applications, such as OnQ and Micros, preferred.
• Excellent organizational and interpersonal skills.
• Current technical skills and knowledge of technology.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth