Information Technology Manager

IT Manager - Innovation and Technological Transformation

Are you ready to lead the digital transformation of a growing company and make an impact with your technological expertise? We are looking for an IT Manager to manage our company's IT infrastructure and drive cutting-edge innovation, both on-premises and in the cloud. In this role, you will serve as a strategic leader, coordinating our IT team and proposing technological solutions to enhance operational efficiency and cybersecurity.

What You Will Do:

• Develop innovative strategies to streamline and optimize IT resources, actively supporting company growth.
• Operate in compliance with company policies and industry regulations, with a strong focus on cybersecurity and data protection.
• Oversee the entire IT infrastructure, including network and server systems, ensuring the secure and efficient operation.
• Plan and implement strategic IT projects, ensuring they are completed on time and within budget.
• Collaborate with various departments to identify technological needs and develop customized solutions.
• Manage relationships with IT vendors, maintaining a strong focus on quality and cost.
• Drive innovation by proposing state-of-the-art technological updates and solutions.
• Implement policies, procedures, and best practices to ensure security, efficiency, and innovation within IT systems.
• Act as a proactive leader in the digital transformation, with a forward-thinking, customer-oriented vision.
• Continue the evolution and integration of ESM with company systems by designing and orchestrating business processes (e.g., customer management, services, and billing) and corporate processes (e.g., HR).

Hard Skills:

• Proven experience in managing complex IT infrastructures and digital transformation projects.
• Familiarity with the Microsoft 365 ecosystem (certification preferred) and enterprise architectures (ERP, BPM, CRM).
• Knowledge of contact center platforms
• Data analysis skills and an understanding of artificial intelligence.

Soft Skills:

• Strong communication skills and a collaborative approach with all company departments.
• Customer-oriented with a strategic vision.
• Excellent analytical and problem-solving abilities.
• Innovative mindset and pragmatism in finding solutions.

Requirements:

• Degree in Computer Science, Engineering, or a related field.
• Minimum 7 years of experience in a complex enviroment