Informatics Technical Specialist

Role Purpose

Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.

Qualifications

1. Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
2. 24 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications.

Special Skills & Knowledge

1. Sound understanding of diagnostics laboratory workflows and related technologies
2. Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
3. Hands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
4. Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
5. Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet

Key Competencies

1. Strong verbal and written communication skills with excellent customer facing capabilities
2. Attention to detail and a concern for quality
3. Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Key Accountabilities

1. Become a trusted advisor to customers
2. Identify customer needs, propose solutions, and resolve problems
3. Provide feature/product enhancement input based on customer feedback
4. Maintain and assume accountability for a culture of high customer service
5. Execute project work plans with a focus on timely completion & risk mitigation
6. Track and report on assigned project aspects on a regular basis
7. Configure and integrate products to customer specifications; deliver training
8. Provide customer support assistance, as needed
9. Revise and keep up to date, all project documents and systems of record
10. Participate in team and customer meetings effectively