In Store Personalization Specialist - Montenapoleone

Social network you want to login/join with:

Location:

Milano Montenapoleone

Job Category:

Other

EU work permit required:

Yes

Job Reference:

233632282

Job Views:

5

Posted:

14.02.2025

Expiry Date:

31.03.2025

Job Description:

In Store Personalization Specialist - ZEGNA Milano Montenapoleone

At Zegna, the talents and passion of our people are the pillars of our success. Which is why we’re looking for an In Store Personalization Specialist in Milano Montenapoleone, to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna

The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers, and doers. Everyone contributes. The Zegna In Store Personalization Specialist is responsible for promoting and expanding the MTM and Personalization business both in-store and within the city. They manage VIP clients, ensure a seamless and personalized customer journey, and organize MTM appointments with a focus on the selling ceremony. The Specialist has expertise in personalization, including leathers and uber luxury fabrics, and trains the team on various MTM offerings. Additionally, they monitor sales data, maintain accurate records, and propose strategies to drive business growth and improve performance.

What makes up your day

• Promote MTM products and Personalization services. Organize and attend the MTM appointments during the season, with particular attention to the MTM selling ceremony;
• Manage VIP Clients, and act on concrete problem-solving activities to satisfy customer needs;
• Develop client relationships with a focus on VIP clients;
• Identify and oversee the guest journey from ready-to-wear proposals to personalization programs;
• Have a full understanding of the personalization program with expertise in leathers, skins, and uber luxury fabrics;
• Grow team knowledge and understanding of all personalization offerings including luxury leisurewear, luxury tailoring, and made-to-order options;
• Ensure correct data entry and needed checks;
• Analyze and monitor MTM sales data for the shop/city;
• Propose development actions for MTM business improvement;

What makes you, makes our team

When you join Zegna, you join a team working together to shape the future of our company. For this role, we’re looking for someone who:

• Knowledge of fabric and fine leathers;
• Experience in personalization services;
• Excellent relational skills, with a customer-oriented approach;
• Deep interest and passion for the fashion world;
• Fluent in English;

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.