Housekeeping Director

Position

We are seeking an experienced and dynamic Director of Housekeeping to lead our Housekeeping department in a exciting and challenging growing project at a prestigious 5-star luxury hotel in Costa Smeralda. The ideal candidate will ensure the highest standards of cleanliness, service, and hospitality are consistently delivered, in alignment with our luxury brand standards and LQA guidelines. This position will report directly to the Rooms Division Manager and play a critical role in delivering an unparalleled guest experience.

Job Responsibilities

1. Oversee and manage the entire housekeeping department, ensuring all areas of the hotel maintain the highest standards of cleanliness and luxury presentation.
2. Inspire a high level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality.
3. Lead and develop a team consisting of an Executive Housekeeper, Assistant Executive Housekeeper, Floor Supervisors, Room Attendants, Porters, and Laundry Staff.
4. Ensure compliance with LQA (Leading Quality Assurance) standards, consistently exceeding guest expectations and maintaining luxury hospitality benchmarks.
5. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with brand standards and health regulations.
6. Manage scheduling, staff development, and performance evaluations within the department.
7. Ensure compliance with all hotel policies, standards and procedures, diligently manage inventory controls, departmental budgets and safety programs.
8. Responsible for administrative work for the Housekeeping/Laundry & Valet Department.
9. Handle guest complaints and special requests promptly, maintaining a high level of customer satisfaction.
10. Collaborate closely with the Rooms Division Manager to ensure the department aligns with the overall strategy and goals of the hotel.

Profile

1. Proven experience as a Director of Housekeeping or similar role in a luxury 5-star hotel, preferably with a strong background in high-end resort operations.
2. In-depth knowledge of housekeeping management, luxury hospitality standards, and LQA guidelines.
3. Strong leadership and team management skills, with the ability to motivate and mentor a diverse team, and a strong approach to deal with daily challenges.
4. Change management attitude with a strong approach to deal with the challenges of bringing a different mentality.
5. Excellent communication and interpersonal skills, with fluency in English and Italian (French is a plus).
6. Exceptional attention to detail, organizational, and problem-solving abilities.
7. Budget management experience and ability to optimize department performance.
8. Ability to work under pressure and adapt to a fast-paced, luxury environment.
9. Knowledge of health and safety standards and compliance requirements.