High-End Client Engagement & Experience Internship

Within the Global High Jewelry & High-End Watches (High-End) team, based in Rome, we are searching for a High-End Client Engagement & Experience intern.

Reporting to the High-End Client Development Director, this role has the aim to support the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients), ensuring excellence in planning unique Client Journeys and relationship-building activities.

Key Accountabilities:

• Assist in analyzing client data to support tailored engagement strategies.
• Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data).
• Contribute to the planning and coordination of exclusive high-end client experiences.
• Refine and improve the Toolkit and update semester calendar to ensure client activations at key moments and locations.
• Collaborate on the development of gifting programs for high-value clients.
• Help identify and leverage client development opportunities to delight clients.
• Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations.
• Assist in tracking budgets and managing suppliers for client-related activities.
• Monitor competitors’ activities related to client experiences and provide insights to enhance strategies.

Qualifications / Professional Capabilities:

• University degree in Business Management or a related field; study experience abroad will be considered a plus.
• Good relational and communication skills.
• Strong attention to detail, accuracy, and analytical skills.
• Fluency in Italian and English; other languages are an advantage.

Personal Competencies:

• Client-focused mindset with a collaborative and solution-oriented attitude.
• Cultural sensitivity.
• Business awareness.
• Planning and organization.
• Adaptability and eagerness to learn.