Guest Service Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features.

Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.

Guest Services Agent / Bell Attendant – fixed term

We are currently looking for a dynamic and motivated Guest Services Agent to join our Team at Four Seasons Hotel Florence!

About Four Seasons Hotels and Resorts:

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.

About Four Seasons Hotel Florence:

Our historic Hotel, with its Michelin-starred restaurant and a locally inspired Spa, is just few steps away from the cultural heart of Florence. Named #9 in the new global ranking of the World’s 50 Best Hotels 2023, Four Seasons Hotel Firenze is the perfect urban retreat steeped in historic beauty.

The Role of Guest Services Agent / Bell Attendant

The Guest Services Agent will be responsible for guest transport, greeting guests, assisting them with their luggage during arrival and departure and managing errands. Other responsibilities will be ensuring a high level of cleanliness in the lobby and luggage storage room, assisting guests at the Reception/Concierge Desk, and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

Our Ideal Guest Services Agent candidate will have:

Previous Front Office experience ideally in luxury hospitality operations, excellent interpersonal and relationship-building skills and a team spirit approach. This position is based at the Four Seasons Hotel Florence and the contract is seasonal. You must possess a valid driving licence and the legal right to work in Italy at the time of application. Fluency in English and Italian is required for this position.

What YOU can expect:

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of: the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.

The benefits offered by Four Seasons Hotel Firenze include:

• Competitive salary
• Quality meals at our Employee restaurant
• Free Uniform with dry cleaning available
• Staff Accommodation upon availability
• Employee discounts in our Four Seasons outlets and other suppliers in town
• Access to the Wellbeing hotel program
• Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
• Employee Recognition Programmes
• Excellent Training and Career Development opportunities
• Opportunities to build a successful career with global potential