GUCCI Operations Manager

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.

Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.

Discover more about Gucci at www.gucci.com.

Job Description

MISSION

Lead operational excellence within the store, ensuring all operational procedures are commercially managed to ensure the highest standard and most efficient delivery of the customer experience.

RESPONSABILITIES

Leadership

1. Support the Store Director/Associate Store Manager with all policies and procedures to streamline and safeguard the store.
2. Ensure the efficient running of the store, both front and back of house.
3. Manage the sales floor efficiency through operational support roles i.e. Cashiers, Wrappers, and Runners to ensure they are effectively supporting the sales floor and enhancing customer experience and sales.
4. Ensure the store has substantial operational support and staff schedules are optimized to match customer traffic flows and operational demands.
5. Manage the Stockroom and all related policies and processes i.e. deliveries (potentially overnight), dispatches, inventory, etc.

Drive for Results

1. Assist the Store Director/Associate Store Manager in overseeing the Asset and Profit Protection influencing service delivery and minimizing loss.
2. Ensure all Health and Safety legislation and processes are adhered to.
3. Ensure the store building and all internal areas are maintained to the highest standard both front and back of house, including responsibility for store Housekeeping.
4. Drive the digital strategy and ensure employees are engaged with new digital initiatives. Embrace new technology and be flexible and reactive to leverage technology initiatives in all areas of the store.
5. Recruit, on-board and develop all store operational support. Lead the store Operations team, fostering a coaching environment.

BRAND PROTECTION

1. Cascade company communications to all members of the store team and lead by example when embracing brand messages.
2. Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Gucci’s core values.

Job Type: Regular

Start Date: 2025-02-01

Schedule: Full time

Organization: Luxury Goods Italia S.p.A