Global Store Operations Manager

As Global Store Operations Manager, you will support the department leader in driving the implementation of the new store support model. You will be responsible for implementing the store support framework in designated countries, enhancing the existing service model. Your focus will be on root cause analysis and process re-engineering to drive operational excellence and efficiency.

Key responsibilities:

1. Service Model Implementation: Adapt and implement a service model that meets local needs, customizing global strategies to suit the specific realities of different markets.
2. Collaboration with Local Teams: Work closely with local teams to introduce and standardize best practices in ticket management, improving support efficiency and effectiveness.
3. Support Ecosystem Analysis: Conduct an in-depth analysis of the support ecosystem to identify the best ways to structure interventions, acting as an enabler for the entire organization.
4. Technological Innovation: Explore and implement new technologies (such as Artificial Intelligence, automation of issue reporting, and text mining) to identify and combine similar issues across different markets, reducing the recurrence of frequent problems and improving overall efficiency.

Skills and experiences:

1. Have 4-6 years of experience in support service topics within the retail industry.
2. Hold a master’s degree in economics, marketing, statistics, engineering, or a similar field.
3. Possess advanced expertise in Excel and PowerPoint.
4. Fluency in English is required.
5. Possess strong analytical acumen.
6. Have experience working with international markets.
7. Possess critical thinking, clear and open communication, relational, and team building skills.
8. Are willing to drive successful outputs.
9. ServiceNow & Power BI knowledge preferred.

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more and that diversity adds to our culture.

We encourage applications from all genders, corners of the world, and individual backgrounds.

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days/month remotely.