Global Segment Head - Medical Devices

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Global Segment Head provides global leadership to the BA Medical Devices Business to ensure SGS becomes a global leader in the area and achieves all of the defined business and commercial targets.

The three main purposes of this role are:

1. To set the commercial strategy for development and diversification of the segment across the Business Assurance network and to provide direction to affiliates to facilitate product growth in all countries and regions.
2. To ensure global internal and external KPIs are met, including financial targets, and all relevant approvals and accreditations are maintained to safeguard SGS’ business and reputation.
3. To ensure the technical structures to support the service delivery are organized in the most efficient and effective way, always ensuring compliance maintenance of all accreditations / Notified Bodies required to deliver the services.

Specific Responsibilities:

1. Set and then lead the implementation of a commercial strategy and business planning for the growth of Medical services business globally.
2. Working with Regional Managers, ensure the strategy identifies and addresses opportunities across all Business Assurance activities – Certification, Training, Performance Assessment, Supply Chain Risk Management and Consulting.
3. In collaboration with Regional Managers, establish local growth strategies to implement the global strategy and ensure adequate resources are put in place to deliver these.
4. Develop and evolve the relevant marketing packages and tools in collaboration with the Global Marketing Team.
5. Develop an intimate knowledge of customer and market needs by defining and overseeing relevant market research and adapting commercial plans to suit the market.
6. Develop detailed knowledge of the competition by constantly overseeing competitive activities; identify and progress a strong pipeline of acquisition opportunities.
7. Drive the sales, marketing, business development and account activities including sales visits, events/seminars and co-operation with the International Sales Managers and International Account Managers and through regular review of the pipeline in key affiliates.
8. Actively participate in relevant industry groups, professional forums, scheme owner committees and working groups to broaden SGS influence and exposure in the field.
9. Identify opportunities for collaboration across SGS Divisions, especially with respect to industrial activities and product testing, and especially in relation to new developments in Automotive testing.
10. Take responsibility for the management of accreditation activities for all activities, including oversight of SGS BA Medical Notified Bodies and other management system accreditation (e.g: ISO13485). Directly manage specific Global Product Managers and Notified Body staff and supporting team(s), and develop systems to ensure they support flexible and effective delivery whilst maintaining compliance with Scheme Owner, Accreditation Body, and Regulatory requirements.
11. Actively manage potential conflicts of interest to ensure services develop across all SBUs and SGS businesses without undermining global accreditations.
12. Develop relevant internal and external KPIs and constantly monitor them to facilitate decision making and drive continuous improvement.
13. Ensure global internal and external KPIs are met and all relevant accreditations are maintained, to safeguard the SGS business and brand reputation.
14. Act as a member of the Global Business Assurance Leadership team, contributing to the overall development of the business and supporting other initiatives and activities as required.

Current Priorities in the role:

1. Develop and roll-out a fully global commercial strategy for this business area.
2. Ensuring Medical Device Regulation (MDR) services continue to grow and adapt.
3. Driving the successful implementation of new In-Vitro Diagnostic Regulation (IVDR) services, extending regulated medical services to a greater number of affiliates.
4. Working with affiliates to implement new services around local regulatory requirements and looking for opportunities to broaden the scope of our medical services into adjacent activities.
5. Extending MDSAP in line with demand from importing countries.
6. Developing strong training offers to supplement and support demand for certification.

Qualifications

1. Extensive knowledge and experience of strategic product development, ideally in the medical devices or linked field.
2. High level of awareness of the factors influencing the global development of Business Assurance services in these segments, including regulatory factors, the impact of new technology, new entrants to the market and new services/products being introduced by our customers.
3. Fluent in English and preferably a second language.

REQUIRED SKILLS

1. Ability to communicate effectively at all levels within the company including senior management, technical and commercial teams.
2. Exposure to working in international teams, especially in Asia, preferred.
3. Negotiation and persuasion skills.
4. Strong organizational skills and flexibility.
5. Complete integrity and understanding of the need for risk management of SGS activities.

Additional Information

We would like to hear from candidates based in Italy.

Extensive international travel will be required.