Global Retail Training Manager

The Company

KIKO MILANO was founded in 1997 in Milan and since then has revolutionized how cosmetics are sold globally. We thrive to offer an incredible variety of products, textures & colours, a multi-sensorial experience in innovative technology yet always at an affordable price. Based in Italy, and truthful to its DNA, KIKO MILANO takes advantage of combining trustworthy quality, creativity and stunning aesthetics.

Your role at KIKO MILANO

We are looking for a Global Retail Training Manager to join KIKO MILANO’s Global Retail Team, reporting hierarchically to the Chief Retail Officer.

Such talent will also be responsible for designing and implementing comprehensive training strategies to enhance the skills and knowledge of our retail and franchising teams globally. You will coordinate and lead two global trainers, one focused on retail and the other on the franchising channel.

In particular, you will:

1. Supervise the development and execution of training programs that cover selling ceremonies, onboarding, product training, and advanced sales techniques.
2. Coordinate Global Trainers: Lead and support two global trainers, ensuring alignment and consistency in training delivery across retail and franchising channels.
3. Create engaging and effective training materials, including manuals, e-learning modules, and workshops.
4. Facilitate training sessions for retail and franchising teams, both in-person and virtually.
5. Assess the impact of training programs through feedback, performance metrics, and continuous improvement initiatives.
6. Work closely with product development, marketing, and sales teams to ensure training content is up-to-date and relevant.
7. Stay Updated on Industry Trends: Keep abreast of the latest trends and best practices in retail training and the beauty industry.

What you will need to succeed

1. Proven experience in a retail training management role, preferably in the beauty industry.
2. Strong leadership and team coordination skills.
3. Excellent communication and presentation abilities.
4. Proficiency in creating and delivering training programs.
5. Knowledge of e-learning platforms and tools.
6. Ability to travel internationally as required.
7. Experience in beauty sector will be considered a plus; a strong knowledge of Premium Retail sector is mandatory.

We would love if you had

1. A leader-driven approach.
2. Ability to learn on the job.
3. Ability to manage change.
4. Strong problem-solving skills & detail-oriented.
5. Highly collaborative style & willingness and demonstrated ability to work in teams.
6. Active listening.
7. Emotional intelligence.
8. Openness to a culture of continuous feedback.