General Manager (F/M/NB)

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JO&JOE is a hybrid brand created in 2017 that combines the comfort of a hotel and the conviviality of a youth hostel around a bar and restaurant with a strong identity, an offbeat, surprising, sometimes cheeky tone while remaining inclusive and open to all. We offer a new experience of living together for couples, families, friends on holiday or work colleagues on the move. The JO&JOE concept offers affordable, family-friendly catering and a range of events orchestrated by a passionate, multicultural team. Inspired by a generational philosophy of sharing, spontaneity and enthusiasm for engaging with the world, JO&JOE is open to all and is the meeting point for like-minded travellers and locals. JO&JOE's ambition is to expand across Europe and the world's major gateway cities. Our belief: travel is not about means, but about being open-minded and wanting to meet new people. JO&JOE is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. The JO&JOE adventure is just beginning, with more destinations planned for the coming years. Come and join us!

Job Description

We are looking for our General Manager for our JO&JOE in Rome, in the heart of the city, halfway between the train station and the Trevi Fountain.
Come and write a page in the history of JO&JOE, by being part of the opening team!

Why you?

None of these missions will scare you:

Mission 1: To build a sustainable and innovative business

• Promote JO&JOE brand offers and cross-sell opportunities.
• Implement local marketing strategies and dynamic pricing to boost growth.
• Ensure compliance with JO&JOE processes by third-party partners.

Mission 2: Lead and develop the team

• Lead, motivate, and manage the team for high performance and attendance.
• Identify training needs and oversee team development.
• Handle recruitment, performance, and staff-related matters effectively.
• Take responsibility for your own development by completing in-house trainings and communicating learning needs with your DOP.

Mission 3: Achieve targets and increase profits

• Optimise P&L performance and identify improvement opportunities.
• Drive sales across services while ensuring a great customer experience, including quality of food and drink service and availability.
• Oversee reservations and cancellation policies to maximise occupancy.

Mission 4: Maintain controls and meet standards

• Manage unit operations, finance and stock control.
• Ensure safety, audits, and compliance with company policies.
• Forecast sales and wages while planning effective staff rotas (daily/weekly/monthly).

Mission 5: Deliver an exceptional customer experience

• Deliver exceptional customer service and experience.
• Continuously improve product offerings for maximum satisfaction.

Mission 6: F&B Management

• Maintain and develop our F&B offering as unmissable.
• Follow and manage the performance and F&B budget with your F&B Manager.
• Nurture the request of private events inside the JO&JOE.

Mission 7: Analyse and make decisions

• Be autonomous, make informed decisions and escalate issues when necessary.
• Resolve problems efficiently while adhering to guidelines.
• Monitor and improve team performance.
• Ensure objectives are met and plan actions to achieve targets.
• Make work fun.

Mission 8: Develop your potential and others

• Invest in personal development and encourage team growth.
• Provide coaching, feedback, and motivation to team members.

Qualifications

Because you’ve got it in you:

Personal integrity

• Be honest and reliable.
• Be trustworthy and respectful.
• Take pride in personal appearance.
• Demonstrate excellent time management and diligence.
• Demonstrate professionalism at all times.

Teamwork

• Always be a team player.
• Establish and maintain good relationships with all team members.
• Work with the team to ensure the unit is the best it can be.
• Willing to take on tasks to balance the team's workload.
• Be able to communicate well with people at all levels.
• To be friendly, smiling, sociable and welcoming with our customers, in order to create a pleasant atmosphere.
• Remain calm, patient and polite when receiving customer feedback.
• Be helpful and go out of your way to help our customers.

Leadership

• Be confident and motivated.
• Demonstrate a strong commitment to the company.
• Welcoming and embracing change with a positive attitude.
• Ability to work unsupervised in a busy environment.
• Ability to prioritise tasks.

You must:

• Have all the necessary documents to be legally employable in [COUNTRY].
• Be able to converse fluently in Italian and English.
• Have previous management experience (including administration, financial and HR topics) in hospitality environment.
• Provide references attesting to your leadership qualities and past performance.

Additional Information

We're sure you know the song.

First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.

Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment & Training Director, give you an appointment! Be strong!

Last verse: Naturally, you'll hear back from us whether it's a yes or no.