Front Office Manager - Rome Marriott Park Hotel

Summary:

Rome Marriott Park Hotel, as part of the world’s leading hospitality brands, is seeking a dynamic and customer-focused Front Office Manager to join our team!

As a Front Office Manager, your role will be extremely important in improving the customer experience and satisfaction, unifying the team. As a department head, you will direct and collaborate with managers and employees to successfully execute all Front Office operations while maximizing the department's financial and qualitative performance.

You are the ideal candidate if you stand out in your work with great empathy, passion and a predisposition for welcoming customers.

Key responsibilities:

1. Oversee and manage the daily operations of the Front Office department;
2. Handle guest inquiries, feedback and complaints in a professional and timely manner;
3. Maintain communication with all departments and its managers regarding the resolution of daily issues reported by guests and/or identified during operations;
4. Monitor financial performance of the department, including budgets, revenues and cost control;
5. Prepare and update internal departmental procedures as needed, following new developments, ensuring alignment with standards and relevant regulations;
6. Organize and manage the work schedules and shifts of the Front Office team aligned with operational and organizational needs, adhering to the regulatory criteria;
7. Develop and document individual growth and development paths with regular reviews through scheduled one-to-one meetings, in line with Marriott’s standards;
8. Define an appropriate organizational chart to ensure proper coverage, management of responsibilities, and supervisory roles, in line with the defined budget;
9. Plan and deliver periodic training sessions for supervisors and team members, in coordination with the Human Resources Department;

Qualifications and Experience:

1. Bachelor's degree in Hospitality Management or equivalent in a related field such as Tourism Administration or Management;
2. Minimum of 3 years experience working as a Hotel Reception Manager or similar roles, preferably in an international hospitality industry;
3. Proven experience with outsourcing services coordination and communication;
4. Proficiency in hotel management systems (e.g., Opera, Marriott Bonvoy) and Microsoft Office;
5. Compulsory knowledge of English (C2). Additional languages are a plus;
6. Aptitude for customer service;
7. Proven ability and aptitude for training;
8. Excellent communication skills;
9. Problem solving;

Our Offer:

1. Competitive salary in a collaborative and inclusive environment;
2. Professional growth and development opportunities within the Marriott network;
3. Direct employment with the company under a permanent contract in accordance with the Federturismo AICA National Collective Labor Agreement (CCNL).

Please send your resume, accompanied by photos and authorization to process personal data in accordance with the General Regulation on the Protection of Personal Data EU 2016/679.