Front Office Manager - Milan Marriott Hotel a Milano | Russotti Gestioni Hotels S.p.A. Lavora c[...]

Business unit: Front Office

Location: Italia/Milano

We are looking for a pleasant, organized, and friendly Front Office Manager for our Milan Marriott Hotel to join our team! As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.
As the front-line employee, your role will be extremely important for improving customer experience and satisfaction. Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office.

Responsibilities:

1. Maintains guest service as the driving philosophy of the hotel.
2. Personally demonstrates a commitment to guest services in responding promptly to guest needs.
3. Meets or exceeds hotel guest satisfaction measures.
4. Ensures hotel standards and services contribute to the delivery of consistent guest service.
5. Acts as manager on duty for the hotel and manages front desk operations in the absence of the Front Office Manager.
6. Maintains a positive, cooperative work environment between staff and management.

Skills & Knowledge:

• Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management.
• C2 level or above, good at oral and written English.
• 3 to 5 years’ experience in a front office senior management position, preferably in a four-star international hotel.
• Problem solving & Decision making.
• Adaptability/Flexibility.
• Concern for quality.
• Results oriented.
• Teamwork/Cooperation.
• Cross cultural sensitivity.
• Customer service orientation.
• Stress Management.
• Enthusiastic and pleasant personality.
• Proficiency in Microsoft Office software: Word, Excel, and PowerPoint.
• Knowledge of Fidelio/Opera.

Please note that no accommodation will be provided for this position.
To apply, send your curriculum vitae with a photo and authorization to process personal data D. Lgs 101/2018 e del GDPR (Regolamento UE 2016/679).