Front Office Manager (d/f/m)

Front Office

Professionals

Leonardo Lago di Garda - Wellness and Spa

About us

BE YOURSELF – with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Join our team and start your career journey with us as Front Office Manager (d/f/m)!

What we offer

• Permanent employment contract
• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events
• Housing will not be provided

Your Main Duties

• Being responsible for the whole Front Office Team and leading by example
• Handling customer complaints and special requests
• Playing a key role in training and developing the team, and troubleshooting emergencies
• Carrying out, reviewing and updating, where appropriate, all Reception and Night procedures
• Planning shifts and holidays for employees and trainees
• Control of cash management and accounting
• Control of reservations
• Building strong working relationships and communication with hotel staff, HODs and other departments to ensure maximum operating effectiveness
• Carrying out duty manager responsibilities in order to support the hotel's business needs
• Liasing with the GM to review guests feedback and respond accordingly as necessary

Your Profile

• BE YOURSELF - Be authentic and yourself
• Successfully completed vocational training in the hotel industry or comparable qualification
• Proven work experience as Front Office Manager in a 4* hotel environment
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in Italian and English (spoken and written)
• Solid knowledge of MS Office, particularly Excel
• Excellent communication and people skills
• Good organizational and multitasking abilities, stress resistant
• Good knowledge of the main IT systems and booking systems (OTA)
• Flexible and adaptable

We look forward to receiving your online application as Front Office Manager (d/f/m).

Only applications with CVs written in Englishwill be taken into consideration.

Your Contact Person

Federica Finotti

HR Assistant

Leonardo Lago di Garda - Wellness & Spa

Strada delle Greghe, 7

37017 - Lazise