Front Office Manager

PARAGON 700 BOUTIQUE HOTEL & SPA is seeking for a Front & BACK office agent, capable to of assisting and leading a team of 3.

You will be responsible for the operations, strategies and development of our Front & Back office department and reception, ensuring the highest standards of service.

Main duties & responsibilities:

- Responsible for Front Office effective management and Guest service delivery. He will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.

- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance procedures and email correspondence are followed.

Together with the Sales & Marketing manager you will be:

- Responsible for occupancy and room revenue. Assisting with the development of profit improvement ideas.

- Assisting with inputs for budgeting and forecasting.

- Proactive in suggesting ideas to improve guest service and hotel profit.

- Be a role model for team development and produce evidence of professional growth of team members

- Dealing with customers, including handling complaints

- Assist with the luggage and car parking if necessary

- Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally) especially in English for our overseas clientele (90 %)

Requirements

Experience required:

- Knowledge of Hotel Management software of Direct Holiday PMS and SimpleBooking systems is an advantage

- Knowledge of Sales strategies and marketing policies;

- Knowledge of OTA and Channel Manager

- Extensive Knowledge of Internet/ macOS/ MS Office applications and related IT preferred.

- Fluent in ENGLISH and Italian ( minimum C1 written and C1 verbal). A third language is an advantage;

We assist finding accommodation.

Contract: Full time - Duration: 10 months minimum

Starting date: as soon as possible

Shifts:

• flexible

Experience:

• Professional experience in a 5* Boutique Hotel minimum 3 years in the same position (Mandatory)

Languages:

• English (Mandatory)
• a second language will move your application to the front

All CVs must be sent with picture andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection.

Job Type: Full-time

Work Location: In person