FRONT OFFICE MANAGER

7Pines Resort Sardinia

At 7Pines Hotels & Resorts we are aware that the world travelled Connoisseurs look for a laid-back luxury experience and entrust us with the most precious commodity: Their Time.

7Pines stands for a modern and relaxed interpretation of luxury where the absolute focus is on the guests’ wellbeing and their individual wishes, down to the very last detail. With our cultural empathy, we create unexpected experiences and pure enjoyment of life, in which time becomes infinity.

With a first resort inaugurated on the west shores of Ibiza in 2018 and an upcoming resort in the north-east of Sardinia, 7Pines Hotels & Resorts offer a winning combination of laid-back luxury and stylish atmosphere in glamourous locations.

The name 7Pines originates from the birthplace of the brand: Ibiza. When the Ancient Greeks first discovered the islands of Ibiza and Formentera, they baptized them Pityuses, literally “pine covered islands”. Ever since, Ibiza has been referred to as the “Pine Island”. So when our first resort was in its development stage, in a location surrounded by pine trees, the name of 7Pines naturally arose to pay tribute to the laid-back lifestyle and enjoyment of life so deeply rooted in Ibiza.

Job Description

The 7Pines Resort Sardinia is looking for a Front Office Manager:

Duties And Responsibilities

1. Trains, cross–trains, and retrains all front office personnel.
2. Participates in the selection of front office personnel.
3. Supervises workload during shifts.
4. Evaluates the job performance of each front office employee.
5. Verifies that accurate room status information is maintained and properly communicated.
6. Resolves guest problems quickly, efficiently, and courteously.
7. Relays information to appropriate personnel.
8. Works within the allocated budget for the front office.
9. Checks cashiers in and out and verifies banks and deposits at the end of each shift.
10. Conducts regularly scheduled meetings of front office personnel.
11. Prepares revenue and occupancy forecasting.
12. Ensures that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
13. Monitors all V.I.P.’s special guests and requests.
14. Reviews daily front office work and activity reports generated by Night Audit.
15. Reviews Front office log book and Guest feedback forms on a daily basis.
16. Maintains an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
17. Performs other duties as requested by management.

Requirements

EDUCATION:

University degree. Must be able to read, speak, write, and understand Italian and English.

Experience

• At least 2 years' experience supervising hotel reception, experience in cash management, accounting procedures and administrative tasks.
• Knowledge of the Hyatt world and its general policies.