Front Desk Manager

Homewood Suites by Hilton Florence • Florence, KY, US

Posted 2 days ago

Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today!

Responsibilities

• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies.
• Lead operations at the front desk and make sure guests have an exceptional stay.
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints.
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed.
• Generate occupancy reports and compile financial information for the general manager.

Qualifications

• High school diploma or equivalent certification required (GED).
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired.
• 1 year of previous experience working in the hospitality industry.
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
• Have superb communication skills, management skills, and multitasking skills.

Compensation

$16 - $18

About Homewood Suites by Hilton Florence

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of 'if we take care of our employees, then our employees will take care of our guests,' our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.