Front Desk Coordinator

Performance Optimal Health is a total health and wellness organization dedicated to empowering individuals to lead healthier lives. With a focus on the Four Pillars of Optimal Health—exercise, nutrition, recovery, and stress management—we are committed to enhancing the client experience through our passionate and highly trained professionals. Celebrating our 20-year anniversary, we are eager to expand our Front Desk Team.

As a Front Desk Coordinator, you will collaborate closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We seek an enthusiastic, client-service-oriented individual who is as passionate about health and wellness as we are. Your role will be pivotal in ensuring a positive client experience, providing a warm and welcoming atmosphere for both clients and colleagues.

Key Responsibilities:

• Greeting guests and managing phone and email communications.
• Acting as an ambassador for Performance Optimal Health, knowledgeable in our services and offerings.
• Executing administrative tasks such as data entry, appointment scheduling, and document management.
• Ensuring compliance with HIPAA standards and managing client records within our EMR System.
• Maintaining a clean and organized reception area to foster a welcoming environment.
• Collaborating with team members to enhance the overall client experience and operational efficiency.
• Addressing client inquiries and concerns promptly and effectively.
• Supporting cross-department communication and teamwork.
• Completing additional related tasks as necessary.

Qualifications:

• Outstanding customer service skills.
• Strong work ethic, initiative, and a willingness to learn.
• Excellent listening skills and administrative expertise.
• Ability to adapt quickly and thrive as a self-starter.
• Competence in managing multiple tasks with grace and confidence.
• Proficient verbal and written communication skills.

Bonus Skills:

• Experience with Mindbody Online or EMR Systems.
• Skills in calendar management and coordination.

Benefits at a full-time status:

• Competitive Rate of Pay
• Medical/Dental/Vision
• 401K+ Match
• Growth potential within the organization.
• Access to facilities at all locations.
• Internal and external discounts.
• Fun atmosphere
• Continuing education stipend
  

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.