Franchise Hotel - Front Desk and Rotating Cashier

About Us

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.

Day to Day Responsibilities

First impressions matter. To kick off a memorable experience for our guests, we are looking for a Front Desk Agent and Rotating Cashier who can handle transactions professionally, provide helpful local insights and anticipate any requests to make sure our guests feel at home. Every day is different, but for the most part, you will need to:

1. Kickstart truly memorable experiences with the warmest of welcomes
2. Recognize IHG Rewards Club members and regular guests, both in person and over the phone
3. Obtain, manage, and process guest reservation payments
4. Perform continuous and efficient check-in and check-out operations
5. Stay one step ahead of guest needs, anticipating requests and offering tailored recommendations
6. Serve as a reliable point of contact for guests, helping them with everything from billing issues to restaurant suggestions

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn challenges into opportunities, ensuring every guest leaves with great memories
• Fluent in the local language and proficient in English, knowledge of other languages is appreciated but not essential
• Familiarity with Opera hotel management software is preferred

Benefits

We provide our staff with everything they need to succeed. We welcome everyone and create inclusive teams where differences are celebrated and colleagues are encouraged to bring their best selves to work. We offer equal opportunities to candidates and employees regardless of race, color, religion, gender, sexual orientation, gender identity, national origin or disability. We promote a culture of trust, support, and acceptance.