Field Service Technician

Job Description

Small service company servicing the paper, film, printing, tape, metal, and other industries has a position open for a field service tech to call on customers for managing their inventories and maintaining their equipment. A strong mechanical background is beneficial. We are the leader in the industry and will train the successful candidate. This is a travel position with up to 4 days per week visiting customers. We work a 4 day work week with 3 day weekends. Pay is based on 40 hours and requires overnights several nights a month. Company benefits include holidays, vacation, sick leave, retirement, health insurance and more. Our office is located in Florence, SC. This position requires the applicant to pass a 7 year DMV drivers background check, drug testing, and a physical.

Duties:

1. Fabricate, install, and repair equipment in industrial settings.
2. Perform routine maintenance and inspections.
3. Analyze and troubleshoot issues to determine the cause and implement appropriate solutions.
4. Provide field service support to customers, ensuring timely response and resolution of technical issues.
5. Collaborate with customers to understand their needs and provide excellent customer service.
6. Adhere to safety protocols and regulations while working.

Experience:

1. Previous experience as an industrial setting or field service technician.
2. Proficient in analyzing and troubleshooting issues.
3. Excellent customer service skills with the ability to effectively communicate technical information to customers.
4. Ability to work independently and manage time effectively to meet deadlines.

Company Description: We service precision cutting equipment for the pulp and paper and textile industries.