Field Service Project Manager

Field Service Project Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations/experience. The work model for the role is: #LI-Hybrid This role is contributing to the Electrification Service Division in Italy. Main stakeholders are customers, planner and sales colleagues. You will be mainly accountable for: • Finalize site activities with the Master Planner, in order to provide proper material and administrative and safety documentation •Tracking completion of service visits and ensuring all documentation are completed in a timely manner. •Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize completion of customer service requests and contract delivery • Identifying, and managing risks, while ensuring that all opportunities are identified and pursued. • Coordinating with the Procurement and Logistics team to procure required services, materials and equipment. • Building and maintaining strong relationships with stakeholders, acting as a contact point for customer enquiries and an escalation point for project issues.

Qualifications for the role

• You have 5 years of experience in project management, preferably in service
• Possess an enhanced knowledge of Switchboards and switches
• You are passionate about Service and commissioning
• Degree or Technical Diploma in Electro-mechanical field
• You are at ease communicating in English
• A collaborative, solution-focused approach and strong written and spoken communication skills.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory For further info: Valeria Pagani, Talent Partner