Field Service Engineer Automation

Contract Type

Permanent

Country

ITALY

Location

Parma

Your opportunity

Sidel is looking for a Field Service Engineer (FSE) specialized in Automation. The main focus includes:

• Performing installation, start-up, commissioning, and testing of the Sidel Equipment supplied to customer sites;
• Providing technical assistance during and after the warranty period, conducting training, and offering other after-sales services for Sidel’s equipment installed at customer sites;
• Developing a good understanding of customer needs to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plants, based on technical, contractual, and safety specifications;
• Properly handle, check, and transfer equipment non-conformities;
• Prepare Job Progress Charts and technical reports regarding carried-out activities;
• Ensure ultimate internal and external customer satisfaction;
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules, and customer rules;
• Report after-sales opportunities detected on customer sites;
• Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables;
• Report to the ISM for team site activities.

Your Profile

Education Qualifications And Language Requirements:

• Technical professional qualification or Bachelor’s degree in Engineering is a plus;
• Fluent in English, written and spoken;
• Other foreign languages as per regional allocation is a plus.

Professional Qualifications And Experience:

• 3 years of experience in field activities;
• Experience in the beverage industry;
• Consolidated technical background in Automation and Electrical;
• PLC knowledge is a must (Siemens or B&R preferred);
• Knowledge of Sidel Portfolio is a plus;
• Knowledge of the process machinery upstream of SIDEL equipment;
• Knowledge of microbiological principles, hygienic and environmental conditions, and guidelines.