Field Application Specialist based in Florence

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

Position Overview

The Field Applications Specialist (FAS) based in Florence for Beckman Coulter Diagnostics is responsible for providing excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. This position is part of the European Implementation Team and as FAS you will be located in Italy supporting our local and European customers and impacting directly patients' health and overall well-being. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

Responsibilities

1. Provide frontline support by resolving customer problems and issues through technical, scientific expertise and troubleshooting.
2. Help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion.
3. Use critical thinking to resolve application issues, train our customers, and verify the operational performance and data quality of systems.
4. Develop and build knowledge to understand the industry, the company, the products, tools, and the team, supported by a clear Development Pathway program.
5. Provide excellent professional support and training to Beckman Coulter's customers.
6. Maintain customer support logs and internal records in a timely manner, resolving issues to deliver a high-quality Customer Experience.
7. Develop commercial awareness through cross-functional support of the business to increase growth opportunities.

Minimum Requirements

1. University Scientific degree + minimum 1 year of experience in chemical chemistry and immunoassays.
2. Fluent in Italian and English; a third European language would be a strong plus.
3. Ability to interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.
4. Ability to travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel.
5. Ability to work flexible hours as per the business needs.

Travel, Motor Vehicle Record & Physical/Environment Requirements

1. Requirement to travel within the Italian and European region (up to 90%, 70% Italy and 20% Europe) to support customers using your technical expertise with overnight stays (up to 50%) as needed.
2. Hold a current valid driver's license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.

FAS operate independently within their geographic territory; however, we operate as a team to share standard methodologies, mentor, and receive expert technical support. Classified as remote worker, provided with a company car, mobile phone, and laptop.
At Beckman Coulter Diagnostics, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply! Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology.

For more information, visit www.danaher.com.