Facilities Manager - Ascoli Site

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Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for a Facilities Manager for a new client in the Life Science industry.

About the role:

This position will ensure high quality and consistent delivery of all services delivered across a pharmaceutical production site. The role will involve continuous improvement, day-to-day facilities coordination, and management of ad-hoc projects for the client’s facilities. The FM reports into the Account Director. As it’s a first-generation outsourcing in this new model for this (group of) site(s), it’s crucial that the candidate is able to build relations with the clients, is open and flexible in his/her approach to the client, has good resilience, and has experience as a Service Provider. We are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve, and deliver facilities solutions that are both high-quality and cost-effective. Business first and Getting it done are the most important JLL Leadership Capabilities we’re looking for.

Responsibilities:

1. Manage the Integrated Facilities Management (IFM) including GMP operations on site for our client in the pharmaceutical industry.
2. Establish open and transparent relationships with client Plant Managers, Area and Site FM managers, and business partners such as EHS and Quality leads, to establish trust and credibility in the delivery of JLL’s services.
3. Establish a “Safety First” culture on the site and improve safety performance by championing our level of awareness and changing all staff and partner safety behaviors.
4. Maintain interface with key client stakeholders, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues.
5. Manage quality compliance (regulatory, client, and JLL) for all relevant in-scope systems and processes in JLL scope of works. Liaises with the EHS and Quality teams.
6. Deliver against the set KPI’s around downtime, costs, maintenance, and process compliance, and secure continuous improvements in each of the KPI areas.
7. Be proactive through securing in-depth root cause corrective actions, propose continuous reliability improvements, and the implementation of audits.
8. Ensure compliance with portfolio-wide initiatives and required local laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
9. Supervise vendor performance. Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP, SLA, KPI, Satisfaction Surveys, and Scope of Work (SOP) requirements.
10. Understand in detail the contract scope and manage to that delivery while also recognizing opportunities to improve customer experience, outcomes, and/or operational savings.
11. Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process.
12. Responsible for overall team management, staff development, and planning. Execute staff succession and growth plans.
13. Recognize success of the team and the individual using appropriate recognition and rewards.
14. Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
15. Implement best practices from within and outside of JLL.

Some data points:

The site cost base is around 2.5MEur, is expected to grow, and the Site FM has direct responsibility for 5 people. The size of the site is around 50k sqm.

Requirements

Essential

1. A manufacturing mindset and experience in the manufacturing domain.
2. 8+ years of relevant working experience in a GMP facility or similarly regulated industry.
3. Knowledge of Quality Management processes in regulated environments.
4. Experience as a service provider, in setting up constructive client relations, delivering facilities contracts and the related P&L.
5. A strategic thinker with capability and experience to work with a wide range of stakeholders.
6. Hands-on if required; reputation for delivering results.
7. Strong communicator, both verbally & written, in English and local language.
8. Strong interpersonal skills and problem-solving ability.

Desirable

1. Experience with the specific client (as supplier or former employee) and/or JLL.
2. Degree in Engineering, or a related field, inclusive of excellent working knowledge of buildings services installations.

Location

Ascoli

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health.

About JLL:

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.