eMarketPlace Administrator

JOB TITLE: eMarketPlace Administrator
EMPLOYER: National Association of State Procurement Officials (NASPO)
DEPARTMENT: NASPO ValuePoint
LOCATION: NASPO HQ (Lexington, KY) or Remote
REPORTS TO: Director of Business & Data Analytics
GRADE: 9
SALARY: $66,300 - $77,900

Job Summary:
The eMarketPlace Administrator provides operational, technical and user support for both the NASPO ValuePoint and RFxPremier eMarketPlace systems. Operational and technical support includes coordinating/directing the activities of the System Provider staff. Users supported include NASPO staff, Buying Entities that use ValuePoint Portfolios and Suppliers that have been awarded ValuePoint Master Agreements. This position has overall responsibility for the setup, management and use of the system for purchasing activities with NASPO ValuePoint Portfolios and to provide continuous improvements to processes and functionality to increase the value of the system to Buying Entities and Suppliers. This position works closely with NASPO eProcurement SME resources for direction and guidance on how best to evolve/improve the system based on eProcurement best practices.

Essential Functions:

1. Coordinate with NASPO ValuePoint and RFxPremier staff to assess and meet system business needs.
2. Coordinates and direct the operational duties of eMarketPlace System Provider staff as per their contractual obligations.
3. Coordinate and facilitate Buying Entity and Supplier setup/on-boarding in the system, including:
1. establishing and maintaining both Buying Entity and Supplier users, accounts and integrations (e.g. punchout into and out of the system).
2. coordinating rollout/on-boarding activities with NASPO, RFxPremier and System Provider staff.
3. supporting ValuePoint supplier Portfolio kickoff sessions with presentations, demos and other activities as needed.
4. Coordinate and facilitate all technical setup and ongoing maintenance of punchouts from Buying Entity systems and punchouts to Supplier systems.
5. Coordinate and manage all hosted catalogs.
6. Monitor for Portfolio, Master Agreement and Participating Addendum changes (e.g. new, expired, revised) and ensure that system updates are made as necessary.
7. Monitor and oversee integrations with the NASPO and RFxP data source systems (e.g. Salesforce) to ensure data integrity and identify/address any data issues.
8. Provide direct user support and coordinate/oversee the eMarketPlace System Provider user support responsibilities.
9. Prepare and conduct training for Buying Entity and Supplier users as needed, including developing and maintaining all training materials.
10. Provide system demonstrations as needed to Buying Entities and Suppliers, including presentations at Conferences/Events and on-demand presentations for Staff/Leadership/Board Members/Suppliers/Buying Entities.
11. Provide monthly KPI reporting on system health and use as directed by Supervisor, including monitoring/reporting on performance of the System Provider in compliance with their contract.
12. Coordinate continuous improvement efforts of the system, including:
1. facilitating working sessions with Buying Entities and Suppliers to identify functionality changes needed.
2. assessing current processes and functionality to identify issues and areas needing improvement.
3. working closely with internal (NASPO/RFxPremier) staff and System Provider staff to identify potential new functionality or needed system changes.
4. working closely with NASPO eProcurement SME resources to identify relevant eProcurement best practices and technologies that could be considered for incorporation into the system.
5. identifying and coordinating the resolution of bugs and system issues.
6. coordinating Corexpand on the development, testing and launch of new functionalities.
13. Coordinate closely with other NASPO and RFxPremier resources that have responsibilities with the system, including the MarComm team, Supplier Engagement Managers, the Business & Data Analytics team and the Online/Web Services team.
14. Create and maintain system operational documentation for both NASPO and Corexpand areas of responsibility.

General Duties

1. Attends conference calls and meetings as required.
2. Travels to and speaks on behalf of the association at member and partner events.
3. Provides excellent customer service to association members.
4. Performs assigned administrative tasks as needed.
5. Communicates and collaborates regularly with supervisor and other staff.
6. Performs other related duties as assigned by management.

Skills, Experience, and Qualifications:

1. Bachelor’s degree, or equivalent experience, in Business Administration, Computer Science, or Information Technology required.
2. At least 2 years of experience required and 5 years preferred experience in administering and supporting an automated purchasing or comparable system.
3. Familiarity with eProcurement systems such as Jaggaer, Ivalua, Periscope (now Sovra) or with ERP systems like SAP, Ariba, PeopleSoft, and Workday is desirable.
4. Demonstrated experience in performing business process analysis and assessing technical business needs.
5. Demonstrated experience and understanding of information technology systems development and administration.
6. Experience providing technical support and troubleshooting with an automated system.
7. Ability to collaborate with users and technical staff to resolve system issues.
8. Excellent project management and organization skills.
9. Excellent verbal and written communication skills.
10. Proficient in Microsoft Office Suite or related software.
11. Demonstrated customer service orientation and commitment to association values.

Supervisory Responsibilities:

None

Physical Requirements:

1. Continually required to sit
2. Continually required to utilize hand and finger dexterity
3. Continually required to talk or hear
4. While performing the duties of this job, the noise level in the work environment is usually quiet.