Field Service Engineer - Mechanical

Contract Type
Permanent

Country
ITALY

Location
Parma

Your opportunity
Sidel is looking for a Field Service Engineer (FSE) specialized in Mechanic; the main focus is the following:

• Perform Installation, start‐up, commissioning, and testing of the Sidel Equipment supplied to customer sites;
• Perform technical assistance during and after the warranty period, carry out training and other after-sales services of Sidel’s equipment installed at customer sites;
• Develop a good understanding of customer needs to provide objective advice and ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual, and safety specifications;
• Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures;
• Execute basic electrical work (e.g. cable wiring);
• Properly handle, check, and transfer equipment non-conformities;
• Prepare Job Progress Chart and technical reports in reference to carried-out activities;
• Ensure ultimate internal and external customer satisfaction;
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules, and customer rules;
• Report after-sales opportunities detected on Customer site;
• Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables;
• Report to the ISM for team site activities.

Your Profile

Education Qualifications And Language Requirements

• Technical professional qualification or Bachelor degree in Engineering as a plus;
• English fluent, written and spoken;
• Other foreign language as per regional allocation is a plus.

Professional Qualifications And Experience

• At least 5 years of experience in field activities;
• Experience in the beverage industry;
• Consolidated technical background in Mechanic;
• Knowledge of Sidel Portfolio is a plus;
• Aseptic knowledge is a plus;
• Availability to travel (Up to 90% Italy and Internationally, mainly Europe).

Key Leadership Behaviour

• Managing and measuring Work;
• Process Management;
• Problem Solving;
• Action Orientated;
• Peer Relationships.