Customer Service Supervisor

BCS Automotive Interface Solutions offers great opportunities. It combines the experience of a long-standing automotive supplier, which has existed for almost 70 years and employs 3,500 people worldwide, with the exciting challenges of a new company, as it has recently become independent.
The momentum of the automotive industry and the multinational team around the world creates a very interesting work environment. Maybe your future? - Do it

We're currently looking for an excited and talented Customer Service Supervisor to help us push our organization forward by helping us in the following areas:

• Manage and mentor the team members to achieve the company results and targets
• Create plans, forecasts and schedules aligned with customer requirements and demand
• Monitor variances as customer demand increases/decreases both on short and long term aligning accordingly with Plant Production Planning to optimize the cost and output
• Monitor data input to any Material Requirements Planning (MRP) system or IT system for accuracy and resolve any issues as required
• Monitor inventory levels against agreed target levels
• Track Inventory trends
• Manage and follow up on Customer OTD Service Level introducing corrective and improvement actions when needed
• Work with Material Planning staff to resolve issues, update material schedules and ensure supporting MRP systems reflect forecast and demand for products
• Manage critical issues with customers if needed involving TIER1/TIER2 supplier partners

Customer Service Supervisor manages and coordinates the team members and the related activities to ensure high customer service level and satisfaction. He or she interfaces directly with end customers, participates in escalations involving other departments based on needs. The person works closely with the production team to coordinate and prioritize the production planning tasks transmitting customers' demand.

If you feel you're the right fit, please don't hesitate to apply! For this role we're requiring the following experiences:

• Education: Engineering, Economics or Supply Chain Degree
• Relevant industry experience either in supply chain or logistics ideally in the automotive or manufacturing environment
• Good knowledge and understanding of a variety of manufacturing and automotive processes and components and deep understanding of supply chain management
• Proven IT knowledge and skills including advanced Excel skills;
• Strong SAP knowledge (possibly MM/SD or WH modules) is highly requested
• Knowledge and experience of using ERP/MRP/MPS System
• Excellent analytical, planning and problem solving skills
• Ability to undertake complex analysis to create information and to interpret data and trends
• Numerate with financial awareness and a full understanding of how failure impacts the production and customer order fulfillment
• Good communicator with the ability to form and maintain good relationships internally and externally
• Results oriented with the ability to plan and deliver against deadlines

Thank you for taking time to consider us. We look forward to reviewing your application!

Functional Area
Operations

Employee Type
Full Time

EEO statement
The policy of BCS Automotive Interface Solutions (BCS AIS) is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, religion, disability, sexual orientation, gender, civil status, family status and member of the Traveller community. Additionally, BCS AIS is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at europe.jobs@bcs-ais.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

City
Nichelino (Torino)

Country
Italy