Rate Loading & Distribution Specialist SE

We are looking for a highly skilled and detail-oriented individual to take on the role of Rate Loading & Distribution Specialist. The primary responsibilities of this position include managing the rate loading process across our Synxis and HMS systems, ensuring accuracy and consistency of room rates, availability, and add-on packages. Additionally, this role will oversee the quality assurance of reservations, ensuring that guest data and booking details meet the highest standards.

Key Responsibilities:

Rate Loading & Distribution:

• Manage the rate loading process across the Synxis and HMS systems, ensuring room rates, availability, and special offers are accurately loaded and consistently updated.
• Ensure the consistency and accuracy of rate distribution across all online travel agents (OTAs), global distribution systems (GDS), and direct booking channels.
• Coordinate the addition of add-on packages (e.g., breakfast, parking, spa treatments) to ensure they are correctly displayed and available for booking.

Systems Coordination & Troubleshooting:

• Monitor system performance and troubleshoot any discrepancies in rate loading or availability.

Reservations Quality Control:

• Regularly review the quality of reservations in the system, verifying guest details, booking dates, room types, and special requests.
• Auditing reservations: Conduct regular audits to identify errors, omissions, and inconsistencies in guest information, dates, rates, deposits, and payment details.
• Identifying and resolving discrepancies: Work closely with the CCO team, the newly established position of Reservations Quality Assurance, and other departments to correct errors and prevent future issues.
• Reporting on quality metrics: Track and analyze key performance indicators related to reservation accuracy and completeness. Identify trends and areas for improvement and report findings to DDOR.
• Collaborate with operations and the customer service team to address and resolve any booking discrepancies or errors.

Collaboration & Reporting:

• Collaborate with the Revenue Management team to ensure that rates align with the overall pricing strategy.
• Provide detailed reports on rate loading, availability, and system performance to senior management.

Minimum Requirements:

• Proven experience with Synxis, HMS, or similar hotel distribution systems.
• Strong expertise in rate loading, inventory management, and distribution channels.
• Demonstrated experience in quality control for reservation systems, ensuring accurate guest data and booking details.
• Exceptional attention to detail and capability to troubleshoot system discrepancies.
• Strong communication skills for effective collaboration with cross-functional teams.
• Analytical skills for producing reports and tracking system performance.