Localisation Quality Manager

About Translated

Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language.

Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology (IDC MarketScape 2022), the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools (Gartner, 2022).

By leveraging a seamless symbiosis of artificial intelligence and human creativity, we design custom localization projects that were previously unthinkable, helping more than 280,000 clients grow their businesses worldwide.

We are looking for a Localisation Quality Manager.

We are seeking a Quality Manager for our Enterprise clients who will drive quality initiatives for both human and machine translation workflows, work with translators and directly with our top clients in the digital space.

We are offering an in-house position, but a fully remote option is available for a contractor role.

As Quality Manager you will be responsible for defining and managing all quality-related activities for one or more clients, ensuring the highest level of quality in deliverables. This includes defining quality requirements for human and MT output, training and monitoring linguists, defining and executing machine translation engine quality improvement activities, reporting on quality internally and to clients as well as handling quality feedback and escalations from the client. QMs work closely with Community Managers (CMs) to recruit the best resources and negotiate rates, as well as with Data Scientists to report on and improve MT engine behaviour. They may also collaborate with the HQM to improve efficiency, quality at scale for all clients, and profitability for the company, as well as creating new and innovative processes to leverage AI and technology to measure both human and machine translation quality. A significant aspect of your role will involve utilizing a data-driven approach to define strategies and activities aimed at improving quality.

Key Responsibilities

• Define quality requirements and frameworks for assigned clients, both for human and MT workflows;
• Develop client or service-specific training and testing programs. Collaborate with CMs to recruit the best resources and negotiate rates;
• Manage linguistic assets for clients, including machine translation, translation memory, glossaries, and style guides;
• Oversee teams of linguists, Language Experts and Language Leads for assigned clients, monitoring and improving linguists' performance to ensure consistent high-quality outcomes;
• Analyze quality by employing a data-driven approach to define and measure quality metrics, leading to actionable insights for continuous improvement;
• Serve as the primary QM point of contact with clients, attending meetings and presenting quality data and improvement plans during business reviews;
• Collaborate with other departments (PgM, PjM, AM) to ensure a seamless and efficient workflow between teams for assigned clients.

Requirements

• 3+ years experience in Localization Quality Management;
• Excellent knowledge of English and preferably another language;
• Excellent computer and web skills required;
• Proven experience with and understanding of automatic quality estimation for MT and machine translation quality best practices;
• Proven analytical skills with the ability to define improvement plans based on data analysis;
• Excellent interpersonal and communication skills;
• Excellent fluid intelligence and high work ethic;
• Experience in the translation industry with a focus on Quality Management;
• Preferred working experience or University studies in business, management or translation.

Headquarter (Rome - Italy)

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Benefits and Perks

• Gym
• Swimming Pool
• Kickboxing
• Water aerobics
• Fitness
• Pilates
• Table Tennis and Football table
• Kitchen and snacks
• Bonuses and incentives for employees who quit smoking, ride a bicycle to work, or adopt a child.

Learn more about our company: https://translated.com/work-at-translated-onboarding.

Diversity statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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