Cooling Technical Support Engineer

Mission

In this role, you will provide, worldwide, expert level technical support to SE Field Services Representatives (FSRs) and Certified Service Partners (CSPs) for repair, maintenance and start-up activities on Cooling Products (Precision Air Conditioners as In Room – In Row, and Chillers) intended mainly for Data Center applications.

You will have to provide adequate guidance, remotely and on-site, in order to solve problems related to the installation, operation and application of the aforementioned products.

If necessary, you will have to work jointly with other company functions (R&D and Offer Quality Engineering, Customer Satisfaction & Quality teams, Marketing and Application Engineering) in order to receive the necessary support to solve the field issues.

You will be in the move of the IoT revolution where all Schneider connected products will provide key information to allow predictive, advanced maintenance & remote troubleshooting. The international aspect of this position means occasional travels all over the world.

What will you do?

• Provide technical support on Cooling Products on BFO, via e-mail/phone/video or through remote connections to SE FSRs and CSPs
• Contribute to the creation of technical bulletins (Field Service Bulletin, Method of Procedure and Known Event) describing the problem solving on Cooling Products
• Contribute to the quality improvement of the products on current portfolio collaborating with Cooling LOB (Offer Quality Leaders/ CS&Q)
• Contribute to the management of the Advanced FSRs Community by creating Knowledge sharing content
• Update the content of the FSR database for Cooling Products
• Contribute to the development of the training modules collaborating with Training teams
• Contribute to release new cooling products with connected capabilities allowing predictive & advanced maintenance enhancing remote troubleshooting capabilities
• Contribute to improve procedures for development of FSR Service Tools.

What qualifications will make you successful for this role?

• Master’s Degree in Engineering preferably in thermodynamic or energetic field.
• At least 5 years of work experience related to Field Services activities or R&D product development on cooling products.
• Fluent English (oral and written)
• Good thermodynamic knowledge and cooling experience are mandatory
• Good verbal and written communication skills
• Team-work capabilities
• Capability to self-assess & follow-up your own performance
• Flexibility and ability to learn fast
• Problem solving skills and predisposition to understand and explain in a simple way high level technical information
• Continuous Improvement mindset
• Willingness of achieving ambitious goals both individual and common.
• Ability to work respecting clear deadlines
• Ability to develop and maintain relationships with technical stakeholders (Colleagues, End Users, Suppliers)
• Availability to travel occasionally WW.
• Knowledgeable on digital communication tools

What's in it for you?

• Permanent contract;
• Flexibility at work;
• Exciting work in an international company, with opportunities to lead and contribute to various collaborative projects with cross-regional teams;
• Special training tailored to your needs and career goals;
• Opportunities for growth based on clear development paths;
• An environment where employees have equal opportunities to reach their full potential, depending on personal performance and aspirations;
• Global Family Leave programme;
• Ticket restaurant or canteen meals;
• Share ownership plans;
• Welfare programmes that can be extended to your family;
• Health insurance and professional/extra-professional accident insurance.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.