VIP Account Manager - iGaming

Senior Talent Acquisition Specialist , Assoc CIPD

Job Title: VIP Account Manager

Location: Hybrid from London/ Malta office or remotely from anywhere in Europe

About GIMO:

Global Interactive Marketing Online (GIMO) is a London-based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.

About Netbet Brand:

Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation.

Role:

Working within our VIP management department, the main purpose of this role is to manage the growing VIP Italian customer base. A key focus is account growth, retention, customer satisfaction and ensuring lifetime value by considering account needs, support, loyalty and risk.

Duties and Responsibilities:

1. To deliver the best possible service, Account Managers respond to and initiate contact with players via phone, email and Whatsapp, with occasional in-person client entertainment days too.
2. Due to the nature of the business, this role involves working occasional non-office times (evenings and weekends) depending on VIP clients’ needs.
3. VIP Account Managers are VIPs’ direct contact at the company, and it is the account manager's responsibility to liaise with the necessary internal departments to report any issues or priorities in terms of handling technical, financial or feedback points to ensure VIPs receive first class customer service.
4. Daily tasks involve creating VIP tailored promotional offers and analysing, optimising and reporting on campaign performances.
5. You will also be required to attend weekly/monthly team meetings to exchange insights on VIP market trends/player experiences and contribute to the success of the brand.

Person Specifications:

1. Have similar experience working as a VIP Account Manager within iGaming/ Online casino Industry.
2. Must have excellent Italian communication skills, both verbal and written.
3. Have excellent English communication skills.
4. Have the capacity to build strong relationships with customers.
5. Have experience working in the gaming or gambling industry.
6. Have sales and account management experience (desirable).
7. Have an ability to understand customer needs and respond to them.
8. Have strong organisational and prioritisation skills.
9. Be good with numbers and identifying trends/patterns.
10. Work with multiple systems and be a fast learner.
11. Enjoy challenges and find solutions to customer queries and problems.

“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’