Informatics Technical Specialist

Role Purpose

Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.

Qualifications

− Bachelor’s or Master’s degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

− 24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.

Special Skills & Knowledge

− Sound understanding of diagnostics laboratory workflows and related technologies

− Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

− Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

− Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

− Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet

Key Competencies

− Strong verbal and written communication skills with excellent customer facing capabilities

− Attention to detail and a concern for quality

− Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way

Key Accountabilities

− Become a trusted advisor to customers

− Identify customer needs, propose solutions, and resolve problems

− Provide feature/ product enhancement input based on customer feedback

− Maintain and assume accountability for a culture of high customer service

− Execute project work plans with a focus on timely completion & risk mitigation

− Track and report on assigned project aspects on a regular basis

− Configure and integrate products to customer specifications; deliver training

− Provide customer support assistance, as needed

− Revise and keep up to date, all project documents and systems of record

− Participate in team and customer meetings effectively