Sales Coordinator

Job title: Sales Coordinator

Reports directly to: Director of Sales

Direct Reports: N/A

Overall Job Purpose
We are seeking a strong and enthusiastic Sales Coordinator based in Rome to join our growing team.

Competencies

1. A people-person
2. Very effective communicator
3. Influencer
4. Positive approach

Qualifications, Skills & Experience

1. Fluent in both Italian and English
2. Affinity with a more refined lifestyle
3. High level of Excel, PowerPoint, and Word

Candidate Profile
Education and Experience

1. Minimum 1-year experience in a similar role in a comparable property with sizeable rooms and meeting spaces.
2. This is the ideal role for someone wanting to develop a career in the hotel sales & marketing department. While the primary responsibilities are administrative, you will gain exposure to both reactive and proactive sales, as well as an understanding of all market sectors (MICE, corporate and leisure) and support with data analysis, qualifying leads, and assisting in show rounds and sales events.

Preferred:

1. Has demonstrated the ability to always work on behalf of Guests
2. Has demonstrated the ability to work with other Team Members

Principal Accountabilities

1. Responsible for providing coordination and full administration and operational assistance to the sales team.
2. Conduct sales research and collect data to prepare reports and documents.
3. Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.
4. Be the first point of contact for all sales-related inquiries, providing administrative support, liaising with other hotel departments, and maintaining the relevant aspects of the sales databases.
5. Assist in qualifying leads, sending out sales proposals, and converting inquiries while working closely with the sales team.
6. Assist with preparation and follow-up of sales trips, client events, and workshops.
7. Proactively look for new sales opportunities and cross-sell at all times.
8. Conduct client site inspections of the property.
9. Coordinate with all the hotels and specific departments within the hotel to ensure the distribution of important information.
10. Provide administrative duties as required by the Director of Business Development.
11. Assist with preparation and follow-up of sales trips.
12. Provide support in updating sales materials (promotional flyers, sales demo kit) and update customer database.
13. Create and manage Company and Travel Agent profiles on the property management system.
14. Track inquiries and revenues in line with the processes in place.

Providing Exceptional Customer Service

1. Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
2. Services our customers in order to grow share of the account.
3. Executes and supports the company’s customer service standards.
4. Provides excellent customer service consistent with the daily service basics of the company.
5. Sets a positive example for guest relations.
6. Interacts with guests to obtain feedback on product quality and service levels.