Assistant Front Office Manager - Anglo American Hotel Florence - Firenze

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager, you’ll fully support the Front Office Manager in delivering and managing all aspects of the front office. You’ll also create a warm atmosphere that makes our guests feel at home in our New Opening hotel Anglo American, Curio Collection by Hilton Florence.

A little taste of your day-to-day

1. Manage day-to-day staffing needs, plan and assign work. Provide mentoring, coaching and regular feedback to improve team member performance.
2. Educate and train team members in compliance with national and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
3. Ensure your front office team delivers great service, professional attention, and personal recognition.
4. Ensure guests are greeted upon arrival and make time to engage with them.
5. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
6. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.
7. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.
8. Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
9. Perform other duties as assigned. May also serve as manager on duty.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

1. Preferred working experience with similar roles in International Luxury Hotel Brands.
2. Bachelor’s degree / higher education qualification/equivalent in Hotel Management/ Business Administration, plus 1 year of Front Office/Guest Service experience including supervisory experience.
3. Accounting and mathematics skills for accurate auditing and payment processing.
4. Knowledge of OnQ PMS.
5. Problem-solving with strong verbal communication and good listening skills, for effective and pleasant interactions with guests and staff.
6. Customer service experience.
7. Knowledge of hotel operations, offers, and the local area.
8. Must be fluent in English & Italian language, other languages preferred.
9. Ambassador for loyalty program.
10. Gentlemen Leader with emotional intelligence skills.
11. Passion for the hospitality field and excellence in luxury service.
12. Flexibility.
13. Dedication to creating memorable experiences for our guests.