PROJECT MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.

bonprix è un'azienda di moda e di e-commerce di successo a livello internazionale. Fondata nel 1986 come rivenditore di cataloghi ad Amburgo, in Germania, bonprix impiega oggi circa 2.500 persone in tutto il mondo. Circa 12 milioni di clienti attivi in oltre 25 Paesi acquistano abbigliamento e accessori per donna, uomo e bambino, nonché prodotti per la casa e l'abitare, principalmente nei negozi online e nelle app di bonprix. Come marchio verticale di moda, bonprix vende esclusivamente la propria moda con un eccellente rapporto qualità-prezzo. Nell'anno fiscale 2023/24 (29 febbraio 2024), il Gruppo bonprix ha generato un fatturato di 1,52 miliardi di euro, diventando così una delle aziende più performanti dell'Otto Group. In Germania, www.bonprix.de è uno dei negozi online con i maggiori incassi e si colloca al quarto posto tra i negozi online con la moda come segmento di prodotto principale.

Posizione:

Your tasks:

1. You are responsible for establishing a uniform standard for project portfolio management for all national and international CCM programs/projects.
2. You will develop and implement standardized project management tools and methods.
3. You will also manage, coordinate and prioritize international projects and ensure efficient capacity planning.
4. You will act as an interface to project/program boards and report regularly to CCM management/C-level.

Your contribution:

With your overview of national and cross-country projects and initiatives, including cost-benefit, you ensure our strategic approach to project portfolio planning.

Your environment:

Customer Care Management is an international matrix organization in which you work together with colleagues from France, Germany, Italy and Poland.

Your freedom:

If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Requisiti:

Where bonprix is, is ahead. That's why we need people like you, who simply think ahead. People who think agilely and turn a "can't" into a "can do". Ideally, you also have the following:

Your education:

You have successfully completed a degree or training with a commercial focus.

Your Experience:

You have 3-5 years of professional experience in (international) project management and technical leadership experience with cross-functional (international) project teams. An understanding of customer service processes and company procedures is an advantage.

Your Skills:

You have a minimum B2 level of English. You have experience in using project management methods (e.g. lean, scrum, waterfall, project scorecard, project plan) and are able to make decisions based on business cases. Your entrepreneurial and holistic way of thinking as well as your analytical skills (reporting, data, success criteria for project management, etc.) round off your profile.

Your Soft Skills:

You are very experienced and enjoy working in an intercultural team. You feel comfortable working in a fast-paced, sometimes stressful and changing environment. And you have a strong customer focus.

Altre informazioni:

Become part of an open, tolerant and vibrant corporate culture and make your unique contribution. Apply now!