IT Project Manager – Partner Relationship Management Systems

Job Description

Are you passionate about IT project management and eager to drive technological advancements? Do you have a knack for optimizing customer experiences and process efficiency? If so, we have the perfect opportunity for you!

Within our IT&C department, you'll have the opportunity to manage the delivery of projects and the evolution roadmap of applications in the area of Partner Relationship Management Systems. We are seeking a bright and motivated individual to join our IT Systems Delivery team. You will also drive business process design changes and solution improvements to processes, providing operational support to existing IT systems in their day-to-day operations.

Who we are

Welcome to our global community! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone’s voice is heard.

How you’ll live your ambition:

We’re looking for an IT Project Manager to join the IT Systems Delivery team at the Company’s Headquarter in Genoa – Italy.

You’ll have the opportunity to join a dynamic and international environment, helping to shape the future of our IT solutions. If you’re ready to take on this exciting challenge and make a real impact, we want to hear from you!

Demonstrate your passion

• Thanks to the skills acquired during your professional development, you will have a key role in overseeing the implementation and maintenance of the Partnership Relationship Management (PRM) system, ensuring it meets the needs of the organization and its partners. You will optimize the business value delivered by projects and solutions, define evolution roadmaps, and design software solutions according to state-of-the-art technology paradigms.
• You will coordinate the application delivery activities, allocate capacity according to company priorities, and prioritize project plans and scheduling resources efficiently. You will also coordinate vendors involved in the application delivery process and facilitate team collaboration.
• Thanks to your negotiation skills, you are able to bring business needs into dialogue with the technical logic of the IT department.

Get things right

• How? You will support your functional manager in planning and updating project calendars weekly. You will collaborate with your functional manager in the international coordination of local IT teams across regions.
• You will manage and update content in knowledge base platforms and play a key role in identifying areas of improvement for our IT solutions to optimize processes, following shared guidelines.

What makes you unique:

• Your academic background in STEM or Information Technology areas has provided you with a solid 3-4 years of experience in managing technology programs for global companies.
• You have a track record as an Applications Delivery Manager and applied knowledge of different methodologies.
• As the captain of many projects, you are a passionate spirit for taking on new challenges and building strong alliances with cross-functional teams.
• You have good knowledge of PRM solutions (e.g., Salesforce) and the ability to ensure successful project delivery in a channel tech stack area, which represents a nice to have.
• You have extensive understanding of deploying applications in the cloud and knowledge of Office 365 and collaboration tools.
• As a global citizen, you embrace diversity and communicate fluently in English.
• Your passion and enthusiasm in facing new challenges, proposing solutions leading projects and working in a team is essential in this role.
• Experience in managing transformation projects could be a plus.

Why Costa

• Are you ready to shape the future of IT in the cruise industry? We give you the chance to explore your potential, working with high standards and international stakeholders. Our IT&C department is at the heart of our growth, providing cutting-edge IT solutions and services that go beyond traditional “hardware and software.” We are a key business enabler, advancing technology tools, strategic development, collaboration, and decision-making.
• You'll be a vital part of our Genoa office, where our strategies come to life and our ships set sail. Plus, you'll have the flexibility to work remotely, adding an extra layer of freedom to your experience.

Diversity Equity & Inclusion

Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages, and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Join us, let's set sail on an unforgettable journey together. Apply today to drive success and live your ambition!